Appointment Policy


As a small venue we politely ask clients to come alone to appointments.

Unfortunately we don't have the space for people to stay & wait - with this in mind we also can't accept arrivals earlier than 15 minutes.

Unfortunately we can't accommodate children or prams. We also ask you not to bring your pets.

Whilst we try to accommodate late arrivals ,we have a 15 minute window before we have to reduce or were necessary reschedule an appointment.

Late arrivals were we are unable to treat as a result will be charged for. It is essential that you advise us of any medical conditions and allergies prior to arrival and receiving your treatment so that we can ensure treatments are suitable for you and adapt then accordingly. 

Pregnancy - For the comfort of you and your little one we only treat you after the first trimester. Most treatments can be adapted for pregnancy. Please note we add an additional 15 minutes into appointment times to allow for consultation and changing.

Cancellation Policy 

You are more than welcome to reschedule within 24 hours or cancel your appointment with 48 hours notice.

If we don’t receive 48 hours’ notice to cancel your appointment, then unfortunately, a deposit becomes non-refundable.

Failing to attend an appointment will result to pre-pay the full amount of their next appointment.

Please make sure you have time for the service you are booked for. Without notice to amend your appointment you may be charged for the time reserved.

If  you cancel due to COVID-19 symptoms we will carry a prepayment over to your next appointment.

Deposits and Pre-Payments 

We may ask for a deposit of 50% for bookings over 1 hour. If you cancel outside of our cancellation policy all deposits become non refundable - we do not offer refunds.Treatment courses are available please be aware we reserve the right to amend your course accordingly should you cancel outside of our policy.

Treatment courses to be used as prescribed & before expiry.

Alcohol Policy 

We reserve the right to request ID when enjoying our alcoholic drinks. One complimentary alcoholic drink will be offered upon your visit (With a £30 minimum service spend )after this please see the menu for pricing.